We are open and operating during normal business hours. To reduce the spread of COVID-19, we are taking extra precautionary measures to ensure our patients and staff remain safe and healthy.
New Procedures During Your Appointment
We have re-opened our dental office and are meeting with patients again. When you come in for an appointment, we are asking you to follow certain precautionary procedures to avoid crowds in the waiting room and for the health and safety of everyone involved.
When You Come In For Your Appointment
- Please wear a mask.
- Anyone accompanying a patient for assistance must wear a mask.
- When you arrive for your appointment, please remain in your car and call 901-853-3357. We will guide you through Our prescreening process and give you further instructions.
- Please reschedule your appointment if you are feeling ill or have COVID-19. Do not come in if you have a fever or cough, or have been exposed to someone who has COVID-19.
Steps We Are Taking
We have always complied with strict OSHA-mandated protocols to maintain a highly sterile environment within our dental offices. These guidelines were created to safeguard against the spread of severely contagious diseases such as tuberculosis and measles, and they are equally effective in managing the spread of influenza and coronavirus. Below is a summary of the steps currently in place to ensure patient and employee safety:
- Employee Health Screening: All employees and affiliated providers undergo health history screenings before commencing employment. In addition, we strictly enforce sick policies that require employees suffering from communicable illnesses to stay home from work until they have clearance by a physician to return and have received supervisor approval. Employees who have traveled to a country with a Centers for Disease Control and Prevention (CDC) Level 3 Travel Health Notice are required to self-quarantine for 14 days prior to returning to work. At this time, employees are required to wear masks at all times. Employees are also having their temperatures monitored daily prior to starting their shift.
- Patient Health Screening: Due to concerns about patient and employee safety, we ask that all patients experiencing flu-like symptoms (fever, cough, sore throat, nausea, vomiting and difficulty breathing) to reschedule their appointments. Patients will be asked to complete a COVID-19 screening form upon arrival and temperature check prior to all visits in accordance with CDC and American Dental Association recommended guidelines.
- Sterilization Procedures: The foundation of our infection control procedures is based on requirements established by the CDC that state that all body fluids are treated as infectious because patients with bloodborne infections can be asymptomatic or unaware that they are infected. This includes body fluids in airborne droplets from coughs or sneezes. Personal Protective Equipment (PPE) used in our office, which includes gowns, eye-protective wear with side protection, face shields, masks and gloves are designed to ensure that no blood or body fluids can be passed between staff and patients. These items are washed and disinfected or discarded between patients to mitigate any patient-to-patient transmission. Strict surface sterilization procedures are followed to clean and disinfect all operatory surfaces between patients and, after each use, all dental instruments are cleaned and heat sterilized in steam autoclave machines in individual sterile pouches.
- Common Area Disinfecting: As a result of the current coronavirus concern, we have taken added precautions in the common areas. All magazines and pamphlets have been removed. Lobby surfaces and patient restrooms are disinfected every hour. This includes a thorough wipe down of all hard surfaces, such as door handles, door knobs, tables, chairs and front office counters with a disinfectant wipe. In addition, patient are being advised to practice social distancing in our lobby area or wait in their cars if preferred. According to the CDC, the most important steps we all can take to avoid infection from airborne diseases are frequent hand washing with soap and water and regular cleansing of highly-used surfaces with disinfectant. We recommend that all our patients take these basic precautions.
Thank you for your continued patronage during this time.
Schilling Farms Dental